Refund policy

Return & Refund Policy

We want you to feel confident when shopping with JitechX. If you need to return an item, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item should be in the same condition in which it was received, complete with its original accessories and components, and free from damage caused after delivery. When reasonably possible, please include the original packaging. Proof of purchase may be required.

Items that have been damaged through misuse, modification, improper handling, or normal wear after delivery may not be eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, contact JitechX as soon as possible so we can review the issue and make it right.

If the return is required because the item arrived damaged or defective, or because JitechX sent the incorrect item, JitechX will cover the applicable return shipping cost.

Change-of-Mind Returns

If you decide you no longer want an item or ordered the wrong product, you may still request a return within the 30-day return period, provided the item meets the return eligibility requirements above. In these cases, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Starting a Return

To request a return, please contact us at support@jitechx.com with your order information and the reason for your return. Please wait for return instructions before sending an item back.

Returns sent without first contacting JitechX may experience delays in processing.

Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable law.